Free Shipping:
Orders over $50 will receive free GROUND shipping automatically calculated in checkout!
Discrete
Packaging: We ship the order to you in a plain brown box, and
there is no mention of the product or the Home-Spy-Shop website on the outside
of the box.
Shipping Method: We ship via UPS and you can
choose Ground, 3-Day, 2-Day, or Next Day service. For certain orders we may use other carriers, but will attempt to match the speed of delivery.
Shipping Time:
Please allow 3 business days for your order to ship. We will ship by
your requested shipping method.
International Orders: We ship to several countries outside the US. View your cart and use the postage calculator there, or on the checkout page to see what countries we ship to.
What is your return
policy?
We at Home-Spy-Shop strive to offer our customers the best products at the best possible prices. If you are unsure that this product will work for you, we strongly recommend that you speak with a sales representative before you order. If you need to return a product for any reason, you have 5 days from receipt of your merchandise to contact us to request a return. We are sorry that we cannot offer a longer period of time but due to the nature of the products, some items may be used once and no longer needed; therefore there are no exceptions to the 5 day return policy.
Return Policy for Hidden Cameras, Surveillance Equipment and
Our Other Hi-Tech Products
All returns, refunds, or exchanges must be approved by Home-Spy-Shop before any products are returned. Your satisfaction is our number one concern. If you have any question regarding our products, please contact us before placing an order.
RETURN POLICY: All returns must be authorized by Home-Spy-Shop before products are returned. All products must be returned in the original packaging. Returns are subject to deductions for shipping costs and a 25% restocking charge. You must request a return within a five (5) day period from date of receipt of your products.
Any return must be authorized by a representative of Home-Spy-Shop and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from Home-Spy-Shop. No returns will be authorized after five (5) days of receipt of products by the customer.
SHIPPING & HANDLING CHARGES ARE
NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM HOME-SPY-SHOP WITHIN A FIVE
(5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
- Any return must be authorized by a representative of Home-Spy-Shop. Under NO circumstances will returns be accepted otherwise.
- Authorization number and proper shipping address must be obtained from Home-Spy-Shop prior to returning merchandise.
- Returns will be subject to a 25% restocking fee.
WARRANTY: We guarantee all Home-Spy-Shop products to be free of defects in
workmanship and material for 90 days after sale to the customer. We will replace
or repair the product(s) at our option providing there is no evidence of
customer misuse, or alteration.
Order Cancellation: All of our surveillance equipment and hidden cameras are custom built according to the specifications of the person ordering and are NOT subject to cancellations. We may, at our discretion, agree to allow an order to be cancelled that has already been built for a fee of 25% provided the product has not been shipped.
shipped.
